DELIVERY INFORMATION

How soon will your order arrive? We are currently taking 2-5 working days, after the purchase date, to get plants out of the nursery WITH the average being sent in 2 working days.  

We despatch all orders from Mondays to Thursdays, which means delivery between Tuesdays and Fridays. We do not despatch on a Friday or at the weekend to avoid the plants being in transit for too long. Delivery on a Monday is difficult to arrange. If you require a specific delivery date (excluding weekends and Mondays) please mention this when ordering.

As per our terms of service, the estimated delivery time for orders shipped via Royal Mail Tracked Service is between 1 to 3 working days from the date of dispatch. You will receive notifications to keep you informed about the delivery progress of your order. These notices will provide important updates regarding the status of your package and expected delivery dates.

For orders being shipped through our Tracked 24 Courier Service is between 1to 3 working days from the date of despatch. You will receive notifications to keep you informed about the delivery progress of your order. These notices will provide important updates regarding the status of your package and expected delivery dates.

Please note that for all deliveries the time frame may vary depending on the destination and/or any unforeseen circumstances beyond our control. We kindly request your patience and understanding in this regard. If there is an unseen delay or issue with your delivery, please contact us via email on en*******@*******************co.uk to inform us of the issue.

Our current Postage and Packaging for most Mainland UK orders is £8.94 inc. Vat. Orders will be sent via a Tracked Next Day Courier Service. For smaller items there is an option to send via Royal Mail tracked service costing £5.75

Postage and Packaging for orders to the Highlands/Islands only (unfortunately we no longer deliver to Northern Ireland) cost £10.80 inc. VAT. Orders will be sent via a Tracked Courier Service.

For very large orders our despatch/delivery charges will be bespoke and are agreed at point of order.

We are striving to develop our packaging to be low carbon and a 100% compostable box. In order to achieve this, we use brown sustainable cardboard, bio/compostable paper tape, vegetable ink, compostable bags and compostable paper packing.

We’re conscious of reducing our use of single use plastics, therefore please reuse the plant trays in which your plugs have been grown and sent in. We currently don’t have an alternative to grow our plants in that will last the time we need to grow but also will be robust enough. We do extend the life of these trays in that we re-use most of these, so making them not single use anymore. All our old plastic goes to be recycled and made in to recycled products such as park benches or boardwalks.

Process for your order

Once we are in receipt of the order we will undertake the following procedure the next working day.

• The plants are picked for the order and are checked for plant health & quality.
• The plants usually need 1 day to dry out before packing and when ready are securely placed in the box.
• We have to package the plants securely so they do not move in transit but occasionally there can be some minor squashing of the plants. This is usually superficial and will not impact on the plant survival once planted out.
• Our packaging is 100% compostable, and plant trays can be reused.
• The box is sealed and labelled ready for collection which is usually after 4pm.
• Our aim is to get the plants to you within 24hrs from despatch but sometimes this may longer.

Please share with us any feedback you have about your plants and the packaging using the contact us form.

Most of our plants are grown in our standard plug size.

Our standard plugs are 65cc plugs (measures 50mm x36mm x 62mm high).

We also grow/sell some other plants in Large Plugs (99cc), Jumbo Plus (110cc), Root trainers (125cc) and a few in 7-9cm pots. Some plants we do sell as bare root in the winter.
We are able to contract-grow in other sizes if given enough time.

PLEASE NOTE – When comparing other wildflower suppliers, we recommend you check the plug size before ordering. This is because some suppliers although cheaper per plug these are much smaller in size. We recommend a minimum plug size of 55cc to give the plant a good chance of surviving planting.

This privacy policy governs the way Cumbria Wildflowers Limited (referred to as “we,” “us,” or “our”) protects and handles user data on www.cumbriawildflowers.co.uk. We are committed to safeguarding the privacy of our users and ensuring compliance with relevant laws and regulations.

The Policy

Our privacy policy outlines the obligations and requirements for users, website owners, and the website itself. It addresses various areas where user privacy is a concern, including the collection, processing, storage, and protection of user data and information.

Website Protection

We prioritise user privacy and take proactive measures to ensure the security and confidentiality of user information throughout their visit to our website. Our website fully complies with all UK national laws and regulations pertaining to user privacy.

Use of Cookies

To enhance user experience, our website employs cookies. Upon the user’s initial visit, we provide a cookie control system that allows them to grant or deny permission for cookies to be stored on their computer or device. This practice aligns with recent legislation requiring explicit consent from users before websites can place or access files, such as cookies, on their computer or device.

Cookies are small files that track, store, and save information about the user’s interactions and usage of the website. They enable our server to provide users with a personalised experience. Users have the option to block cookies from our website and external vendors by adjusting their web browser’s security settings.

We utilise tracking software, specifically Google Analytics, to monitor visitor behaviour and better understand how our website is used. Google Analytics employs cookies to track visitor engagement and usage patterns. While this software may store a cookie on the user’s computer’s hard drive, it does not collect personal information. For further information, you can review Google’s privacy policy [https://www.google.com/privacy.html].

External vendors may also store cookies on the user’s computer’s hard drive when our website uses referral programs, sponsored links, or advertisements. These cookies serve conversion and referral tracking purposes and typically expire after 30 days. However, they do not store or collect personal information.

Contact and Communication

When users contact us or provide personal details through this website, they do so at their own discretion and assume any associated risks. We maintain the privacy and secure storage of personal information in accordance with the Data Protection Act 1998. While we have implemented measures to ensure a safe form-to-email submission process, users should exercise caution when using such forms.

We use the information submitted by users to provide further details about our products/services, answer queries, or subscribe them to our email newsletter program, if explicit permission was granted. Our email newsletter program operates in compliance with UK Spam Laws as outlined in the Privacy and Electronic Communications Regulations 2003. We do not share personal details with third parties unless required by law.

Email Newsletter

Our website offers an email newsletter program to inform subscribers about our products and services. Users can subscribe through an online automated process or, in some cases, through prior written agreement.

Subscriptions adhere to the Data Protection Act 1998, and personal details are securely stored. We do not share personal information with third parties outside our company. If you wish to obtain a copy of the personal information we hold about you, you may request it by writing to the address provided at the end of this policy.

Our email marketing campaigns may contain tracking facilities to analyse subscriber activity and provide more relevant content based on their engagement. Tracked activity may include email opens, forwards, link clicks, and frequency. Subscribers can unsubscribe at any time using the automated system provided in the footer of each email campaign.

External Links

While we strive to include quality, safe, and relevant external links, users should exercise caution before clicking on any external web links mentioned on our website. We cannot guarantee or verify the contents of externally linked websites and cannot be held responsible for any damages or consequences resulting from visiting those links.

If you have any concerns or questions about our privacy policy, please contact us using the details provided below.

Address:
Cumbria Wildflowers Limited
The Stables
Great Orton
Carlisle
Cumbria
CA5 6NA.

Cumbria Wildflowers Limited – Terms and Conditions of Sale

These Terms and Conditions govern the supply of goods by Cumbria Wildflowers Limited pursuant to website orders and orders placed by e-mail or post. Defined terms are capitalised and definitions appear at the end of this document.

1. Contract Process
2. Where You submit Your Order to Us on our Website or by e-mailing Your Order direct to Us at or****@*******************co.uk:
   i. You will receive an electronic confirmation of receipt of your Order and of the details of Your Order as soon as is reasonably practicable. You will be notified separately if the Goods are unavailable or if Your Order cannot be fulfilled for any other reason.
   ii. If at any time you wish to alter the details of your Order, please contact or****@*******************co.uk. You will not be able to alter the details of the Order once the Order has been placed in our order processing system (this does not affect the rights of Consumers set out in clause 9 below) PLEASE NOTE – a time limit of approx 60mins from ordering online is the allocated time to amend your order.
   iii. No binding contract is formed until We have placed the Order in our order processing system.
3. Where You submit Your Order to Us by post:
   i. You will be notified if the Goods are unavailable or if your Order cannot be fulfilled for any other reason.
   ii. No binding contract is formed until We have placed the Order in our order processing system.
4. We will retain a copy of the Contract for one year in the case of all orders other than Standing Orders, the Contracts for which will be kept for 5-6 years. We strongly advise You to keep a copy for Your own records.

* Please understand that owing to the perishable nature of our plug plants, the usual right to cancel does not apply.

2. Obligation to Supply
3. We are only liable to supply You with those Goods which:
   i. You describe accurately in your Order; and
   ii. are in stock at the time of receipt of Your Order.
4. Where You do not accurately describe the Goods, We will use Our reasonable endeavours to supply the correct Goods but You shall not rely on Our skill and judgment in selecting the Goods. We will accept the return of the Goods to Us and issue You a refund/credit invoice if the Goods delivered do not match the description given in Your Order. (Please use the contactform to upload images of incorrect items received) Where a card payment was made, a credit will be raised on the card used to make the payment for original order. 
5. Delivery
6. We will despatch the Goods to an address in the United Kingdom (currently not to Northern Ireland) during normal business hours within 14 days (or six weeks in the case of Goods supplied by an Agency Publisher) of the date of receipt of your Order, or the publication date of the Goods (whichever is the later)
7. We are unable to despatch any Goods outside of the United Kingdom mainland due to export restrictions.
8. We will, unless otherwise agreed, despatch the Goods by our usual method which will be post, courier, or pallet delivery. You will be advised of the carriage charge on our website when you place your order or by email prior to despatch. If You request delivery by any other method, We will advise You of our handling charge.
9. Where We cannot deliver, whether due to a Force Majeure Event or otherwise, in accordance with the timescales envisaged at 3(a) and 3(b) above, We will advise You and give You the option to cancel Your Order or to accept a revised delivery date. We may make a partial delivery of your Order where not all items are available.
10. We will arrange the return of the Goods and issue You a credit where We are responsible, and You have been charged, for a duplicated delivery.
11. We may refuse to accept the return of any duplicate or incorrectly ordered Order or to issue You a credit invoice where, in our reasonable opinion, the Goods were delivered in accordance with a valid Order. In those circumstances, unless we agree otherwise, You will remain liable to pay Us the Price together with the delivery fee and any other applicable taxes or duties in accordance with clause 7.
12. Where We do accept the return of duplicated or incorrectly Goods delivered in accordance with a valid Order, We reserve the right to apply an administration charge of 5% of the total value of the Order or £10, whichever is the greater.
13. Nothing in this clause 3 affects the rights of Consumers as set out in Clause 9 below.
14. Damage or Loss in Transit
15. We will replace at no extra cost to You any Goods (including Goods despatched under a Standing Order or a Subscription) damaged on or before delivery, provided that You notify Us of the damage by telephone or in writing as soon as is reasonably possible after receipt of the Goods.
16. Subject to clause 4(a) above, We will replace at no extra cost to You, any Goods which in Our reasonable opinion have been lost in transit provided that You notify us by telephone or in writing if the Goods fail to arrive within 7 days after the anticipated delivery date.
17. Where Goods are despatched to You direct from Agency Publishers, the Agency Publisher’s policy as regards all claims for items damaged or lost in transit shall apply.

Please use the form on the “Contact Us” page to submit images of damaged items.

5. Ownership of the Goods
6. Ownership of the Goods will not pass to You until We have received full payment for them.
7. Until ownership of the Goods has passed to You:
   i. You are responsible for taking all necessary steps to prevent damage, loss or harm to the Goods and you shall insure the Goods at Your expense and for Our benefit; and
   ii. You will hold the Goods as bailee and will resell them on Our behalf as Our agent if we instruct you to do so.
8. If You become insolvent before We have received full payment for the Goods, We may take the Goods back at Your expense. In the event that You become insolvent, You authorise Us or Our agents or representatives to enter Your premises in order to take back the Goods or to inspect the Goods.
9. Warranty
10. Subject to clause 6(b), We warrant that the Goods are of a satisfactory quality and reasonably fit for their normal purpose. We do not give any other warranties in respect of the Goods, their condition or delivery, and any warranties implied by statute are excluded to the fullest extent permissible under law.
11. We do not offer any warranties as to the accuracy or completeness of the information contained in any of the Goods.
12. These Terms and Conditions do not affect any statutory rights You may have.
13. If you believe that the Goods are not of a satisfactory quality, You may, within 7 days of delivery, notify Us in writing stating the reason for Your dissatisfaction. If we authorise return of the Goods and they are returned to Us in their original condition and at Your expense, We will promptly replace them or refund the Price of such Goods.

Cumbria Wildflowers is the trading name of Cumbria Wildflowers Limited. Director: Andrea Rook. Cumbria Wildflowers Limited, Registered in England. Company No. 6146023.Registered Office: The Stables, Great Orton, Carlisle, CA5 6NA.

Environment Statement – Not Found

What about sustainability

Commonly asked questions

Are you an organic nursery? Do you use peat?

We run on organic principals and sustainability is at the heart of what we do.  We use peat-free compost to grow all of our native plants.  You can find further details under INFO on the main bar above.

What products do you currently have in stock?

Available stock will vary across the different seasons. Product pages are updated with stock levels on a day-to-day basis and numbers are automatically reduced once each web order is completed.  If an item is out of stock, we also provide pre-order information where this service is available.

What plants do I need?

This will depend on the type of habitat you are planting into or wishing to create.  Under HABITATS on the main bar above we have a selector for different types of habitats to help you find the appropriate species.  We also have different mixes of 40 plug plants that we have collated, which are listed under PLANT MIXES.

What size are your plug plants?

Most of our plants are grown in a standard sized plug of 65cc, measuring 56x36mm, 62mm tall.  We sell some plants in 8cm pots and contract grow in other sizes.

How many plug plants will I need?

This will depend on the species being planted and the area they are going to be planted in to.  As a very general guide, 4-5 plug plants per m2 is likely to be suitable for most household garden areas.  Larger areas may be best suited to being sown with a wildflower seed mix, complimented by plug planting.

When can I plant out plug plants?

You can plant plug plants all year round, although we recommend planting out from March to September to provide them with the best start.

Do I need to plant out my plugs as soon as they arrive?

Plants love light so carefully remove them from the packaging when they arrive.  If you can’t plant out straight away the plants will be fine in the plug cells for a few weeks, just keep watering them and place somewhere sheltered.  If you are planting out straight away, water the plants after opening and leave them to ‘rehydrate’ for at least 30 minutes before planting.

Will I get planting and maintenance instructions with my order?

Yes, all of our plants, bulbs and seeds come with both planting and ongoing maintenance advice.

I want to bring wildlife in to my garden. How do I do this and what plants should I use?

Planting native wildflower species is an excellent way to encourage and support wildlife in your garden or wider landholding.  This can be a wildflower border, wildflower lawn or wildflower meadow and can be achieved using plug plants and seed sowing.  We have various plug plant mixes available, which can be found under PLANT MIXES on the main bar above, and seed mixes which can be found under NATIVE SEEDS.

When is the best time to plant bulbs?

Most bulbs are best planted ‘in the green’, when they are in leaf and still growing, and can be planted before, during or after flowering.  These are available in Spring and more likely to come back stronger the following year.  We also sell bulbs in the Autumn, which are dried and ready to be planted for flowering the following Spring.

When is the best time to sow wildflower seed?

We harvest our native wildflower and grass seeds over summer, mostly during July.  The seed is best sown fresh, so we recommend it is sown during August and September, when we usually have a plentiful supply.  We do keep it in specialist cold storage and the seed can also be sown in the Spring and earlier summer or into October providing the ground is unlikely to freeze in the following weeks.

Can I sow wildflower seed straight on to my lawn?

Sowing straight on to your lawn is not recommended.  Wildflowers prefer low-nutrient soil conditions and should be planted in to bare ground.  We provide preparation, sowing and aftercare advice with your order.

How much is your delivery charge and how long will it take?

See our Delivery Information Page for the most up to date rates. See Top Tab on Home Page.

Do you provide a contract growing service?

Yes, we do.  Depending on the species, producing healthy plugs from seed can take from weeks to months, so the earlier you can place an order then the better for your project. If you are interested in this service, then please send an initial enquiry with the following details:

which species, size of plug, how many, area covered, type of habitat, project timescales, expected delivery, delivery site and number of deliveries.

Can I open a Trade Account? Do you have a Trade Catalogue?

Yes, we now have Trade Account Forms. Please contact us via the enquiries email and we will send over the form OR Please email us with your detailed requirements, and we will provide a bespoke quotation. Yes, we have a Trade Catalogue – please request one.

What are your plant sizes?

We recommend a minimum plug size of 55cc to give the plant a good chance of surviving planting.

For more information, visit our plant sizes page.

Wildflower plug plants are small plants grown in plug trays. All our plants are UK native species, and we can guarantee where they come from as we harvest our seed from wild places. We work with a number of wildlife organisations and landowners to take wild seed responsibly. This seed is used to grow the plants. We have a wide range of wildflower plug plants for sale for a wide range of habitats.